Guest Relation Officer

Job summary
Address and resolve guest concerns promptly and professionally.Handle special requests and coordinate with other departments.Fluent in Mandarin and provide information about hotel services.
Job seniority: entry level
Responsibilities
• Address and resolve guest concerns promptly and professionally.• Anticipate potential issues and ensure guest satisfaction.• Handle special requests and coordinate with other departments.• Identify and attend to VIP guests, providing personalized services.• Collaborate with the Front Office Manager to enhance the experience for VIP guests.• Gather feedback from Mandarin-speaking guests and report to management.• Fluently communicate with guests from Chinese-speaking regions.• Provide information about hotel services, facilities, and local attractions in Mandarin.
Requirements
• Previous experience in a customer service role, preferably in the hospitality industry.• Fluency in Mandarin, both written and spoken.• Strong interpersonal and communication skills.• Attention to detail and ability to multitask.• Familiarity with hotel management systems.• High School Diploma or equivalent.• Additional education in hospitality or related field is a plus.
Key Skills Needed
• Fluency in Mandarin (spoken and written).• Strong interpersonal and communication skills.• Attention to detail and multitasking ability.• Familiarity with hotel management systems.• Customer service experience in the hospitality industry.
Benefits
• Opportunity to work with international employees.• Opportunity to develop your career at Accor.• Opportunity to join development Program.• A Bienvenue Card – offering a special rate for our employees.