AlamatJob Description
- Address and resolve guest concerns promptly and professionally.
- Anticipate potential issues and take proactive measures to ensure guest satisfaction.
- Handle special requests such as room preferences, celebrations, or any specific requirements.
- Coordinate with other departments to fulfill guest requests.
- Identify and attend to VIP guests, ensuring they receive extra attention and personalized services.
- Collaborate with the Front Office Manager to enhance the experience for VIP guests.
- Gather feedback from Mandarin-speaking guests to assess their satisfaction levels.
- Report feedback to the management team for continuous improvement.
- Fluent in Mandarin to effectively communicate with guests from Chinese-speaking regions.
- Provide information about hotel services, facilities, and local attractions in Mandarin.
Work Experience
- Previous experience in a customer service role, preferably in the hospitality industry.
- Fluency in Mandarin, both written and spoken.
- Strong interpersonal and communication skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Familiarity with hotel management systems
- High School Diploma or equivalent. Additional education in hospitality or related field is a plus.
Benefits
- Opportunity to work with international employee.
- An opportunity to develop your career at Accor
- Opportunity to join development Program.
- A Bienvenue Card offering a special rate for our employee.
