Guest Service Agent - Bandung, Indonesia - Cinnamon Hotel Boutique Syariah

Deskripsi

Requirements :

1. Min. Education D1 in hospitality major
   
2. Experience in the same position for at least 2 years
   
3. Detail oriented, able to work with team, good communication skill
   
4. Fluent in English and Arabic is a plus point
   
5. Strong problem solving skill
   Job Description :
   
   1. Responsibility in handling check in and check out process
      
   2. Responsibility in handling reservation and telephone operator
      
   3. Welcoming guests as they arrive and checking them into their rooms
      
   4. Answering phone calls and responding to guest inquiries
      
   5. Handling guest complaints and resolving issues in a timely and professional manner
      
   6. Processing payments and maintaining accurate guest records
      
   7. Assisting guests with luggage and other requests
      
   8. Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
      
   9. Maintaining a clean and organized front desk area
      
   10. Providing information about hotel amenities, local attractions, and restaurants
       
   11. Upselling hotel services and amenities to guests
       
   12. Ensuring guest satisfaction throughout their stay