Guest Service Agent

Job summary
Handling check-in/out processWelcoming and assisting guestsMaintaining guest satisfaction
Job seniority: associate level
Responsibilities
• Handling check-in and check-out process• Handling reservation and telephone operator duties• Welcoming guests and checking them into their rooms• Answering phone calls and responding to inquiries• Resolving guest complaints in a timely and professional manner• Processing payments and maintaining accurate guest records• Assisting guests with luggage and other requests• Coordinating with housekeeping and maintenance staff for room maintenance• Maintaining a clean and organized front desk area• Providing information about hotel amenities and local attractions
Requirements
• D1 in hospitality major• At least 2 years of experience in the same position• Detail-oriented with good communication skills• Fluent in English, knowledge of Arabic is a plus• Strong problem-solving skills