Guest Services Assistant

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SPECIFIC TASKS

• Support a team to make sure arrival date & preview date are same with company system
• Make Pre-Arrival call or email to confirm arrival date & preview date
• always coordinate with activation team for any changes arrival, preview or room upgrade.
• update information to GRA/gallery regarding meet & greet on check in process
• provide passport form to guest on check in process or preview time
• welcoming guest on arrival & requalified to ensure all data valid
• make friendly reminder call to make sure preview on time
• provide information area & facilities, make sure guest on satisfaction.
• anticipate guest needs & build the rapport with guest
• address guest complain & escalate to manager when needed.
• Ensure Compliance with health & quality standards

CANDIDATE PROFILE

• Minimum of one (1) year of experience in administrative, data entry or a related field.
• Proficiency in English (additional language required for certain positions)
• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
• Ability to work under pressure, manage multiple priorities, and be a self-starter.
• Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
• Excellent organizational and attention to detail skills.

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

• Learning

Administration

• Organization

Personal Attributes

• Integrity
• Positive Demeanor
• Dependability
• Stress Tolerance
• Adaptability/Flexibility
• Presentation

Communications

• Listening
• Communication
• English Language Proficiency
• Applied Reading

Interpersonal Skills

• Diversity Relations
• Teamwork
• Interpersonal Skills

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.