Helpdesk Officer

What Will You Do:

• Obtains client information by answering telephone calls and emails; interviewing clients; verifying information including monitoring Client Applications (Ineom)
• Responsible for creating/ensuring Trouble Tickets are correct and responding within the SLA time frame dispatching each TT to the right department and monitoring/controlling Trouble Tickets progress related works implementation on site
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Ensure all Trouble tickets are handled and the third parties within SLA (record each TT starting from Open TT until Closed TT)
• Monitoring GPS PLN Application related electrician issue
• Addressed the problems and requests by transmitting information or providing solutions to third parties
• Perform Daily Report related tasks to Superior
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Control the Site access by using the Electronic Smart Key Application
• Analyze all the TTs received before release by checking SLA/MLA for each client and address to third parties review and analyze the quality of works from third parties related to evidence of TT's closing

What Will You Need:

• Minimum Diploma Degree in Communication/ IT or equivalent
• Having a minimum of 2-3 years experience in Call Center or equivalent
• Good knowledge background in Communication, Telco, and IT industry
• Good Analytical thinking, good Speed, and good accuracy.
• A fast learner, able to coordinate with third parties, able to multitask
• Computer literate
• Fluent in English
• Good communication skills
• Have a basic HSE knowledge

What We Offer:

• You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.
• You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
• Competitive benefits and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.