Host/Hostess

About The Role:

Providing excellent customer service and creating a positive first impression for guests. Responsible for welcoming and seating guests, managing reservations, and ensuring the overall smooth operation of the front-of-house.

Core Work Activities: 

Greeting and Seating Guests:

• Warmly welcome and acknowledge guests as they arrive.
• Escort guests to their assigned tables, taking into consideration their preferences and any special requests.
• Ensure the seating area is well-organized and clean.

Reservation Management:

• Maintain an accurate record of reservations and available tables.
• Assist in managing the reservation system, ensuring that reservations are confirmed and adjusted as needed.

Customer Service:

• Provide exceptional customer service by addressing guests' inquiries and concerns.
• Act as a liaison between guests and the kitchen or service staff.
• Ensure that guests have a comfortable and enjoyable dining experience.

Menu and Specials Knowledge:

• Have a thorough understanding of the menu and daily specials.
• Provide menu recommendations to guests and answer any questions they may have about the dishes and beverages.

Cleanliness and Organization:

• Maintain a clean and organized front-of-house area.
• Ensure that tables are properly set up, and the dining area is aesthetically pleasing.

Assistance to Management:

• Collaborate with the management team in addressing any issues related to guest satisfaction or service efficiency.
• Participate in staff meetings and training sessions.

Key Requirements: 

• Proven experience in Hostess or a related role, with at least 1 year of experience.

• Excellent communication and interpersonal skills, especially comfortable speaking in English.

• Polite and professional demeanor.

• Ability to remain calm and friendly under pressure.

• Strong organizational and multitasking abilities.

• Knowledge of reservation systems and basic computer skills.

• A neat and presentable appearance.

What We Offer:

• Salary Range : Rp 3,200,000 - Rp 3,500,000
• Service Guarantee : Rp 2,000,000 - Rp 2,500,000
• Health Insurance : BPJS Kesehatan
• Social Security : BPJS Ketenagakerjaan 
• Facilities : Working Devices and infrastructures
• Meals : Yes
• Annual Leave : 12/year
• Working Days : 5 Days 
• Environment & Cultures : Dynamics, teamwork, recognition and rewards

Persyaratan minimum:

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP