Host/Hostess

Uraian Tugas

Requirements

· Must be able to read menus
· Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
· Must be able to clearly communicate Guests' needs to Waiter/Waitress, Bussers, Managers, etc.
· Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
· Must be able to walk and stand during entire shift
· Must be able to reach, bend, stoop and wipe
· Must be able to articulate clear greetings and farewells to Guests
· Must be able to understand requests for assistance
· Must be able to carry trays or supplies (10-30 lbs.)
· A desire to help out where needed and work as part of a team
· Passion for providing extraordinary service
· The ability to thrive in a fast-paced environment
· An appetite for learning (and great food)
· Flexibility to work a variety of shifts
· 6 months experience in a full-service restaurant preferred
· Must be upbeat, outgoing and positive
· Must be able to assist Guests and possess great Guest relations skills
· Ability to work positively in a fast-paced environment
· Ability to stand/walk and stay focused and alert for extended periods of time
· Ability to work effectively within a team
· Ability to effectively communicate on the telephone.

Responsibilities

· Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
· Use visual cues to seat Guests in either the bar or dining area depending on their preference
· Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
· Answer incoming calls to the restaurant and provide appropriate service
· Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
· Tend to special Guest needs and requests
· Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
· Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
· Help dining room staff by setting and clearing tables; replenishing water; serving beverages
· Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
· Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
· Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

Persyaratan minimum:

Refer code: 674345. Tana Bistro - Hari sebelumnya - 2024-03-15 18:13