Hozpitality - Duty Manager

Job summary
Duty ManagerResponsible for taking care of guests from arrival to departureEnsuring a memorable experience with exceptional service
Job seniority: entry level
Responsibilities
• Greeting, checking-in, responding to requests, and settling accounts• Adding a personalized experience for guests• Promoting hotel facilities and enhancing guests' stay through up-selling• Coordinating and communicating with other hotel departments• Providing management presence and handling guests' needs and complaints• Assisting with general administration and operations issues
Requirements
• Service focused personality• Experience in hospitality• Prior experience with Opera or a related system• Fluency in English, additional languages are a plus
Benefits
• Employee benefit card offering discounted rates at Accor worldwide• Learning programs through our Academies• Opportunity for talent development and growth• Corporate Social Responsibility activities