It Application Support Client

RESPONSIBILITIES :

• Possessing specialist knowledge of operating systems, devices, applications and software
• Log, manage, and own cases through resolution and assist with root cause analysis, identify fix and preventative measures. Ensure all cases are updated on a regular basis and clients are advised of status in adherence to service level agreements.
• Support information of identification and escalation regarding application problem and operational issue
• Handle daily tickets and complaints
• Perform all tasks in accordance with all policies and procedures

QUALIFICATIONS : 

• Bachelor's degree in Information Systems, or equivalent 
• At least 1-2 years of working experience in Help Desk and/or APPLICATION SUPPORT
• Good knowledge and familiar with: Operating System, Windows & MS Office
• Can learn quickly for new applications/systems
• Excellent written and verbal communication skills to interact with both internal partners and external clients at all levels High-level written and verbal communication English skills
• Ability to assess complex processes and deliver practical solutions