It Business Analyst

As a Business Analyst, you will play a crucial role in driving digitalization projects for internal processes, as well as overseeing any customer projects related to digitalization and IT Service Management (ITSM). The ideal candidate will have a strong analytical mindset, excellent communication skills, and a proven track record of successfully implementing digital solutions.
 

Key Responsibilities:

• Collaborate with stakeholders to understand business objectives and requirements for digitalization initiatives.
• Conduct thorough analysis of existing internal processes and identify opportunities for improvement through digitalization.
• Develop comprehensive business cases, project plans, and requirements documentation for digitalization projects.
• Work closely with cross-functional teams to ensure successful project delivery, meeting deadlines and budget constraints.
• Provide expertise in IT Service Management (ITSM) and contribute to the enhancement of ITSM processes.
• Act as a liaison between business stakeholders and technical teams to ensure alignment of digital solutions with business goals.
• Continuously monitor and report on project progress, addressing any issues or risks that may arise.
• Assist in the evaluation and selection of technology solutions that support digitalization efforts.
• Create testing scenarios and assist users in UAT.

Qualifications:

• Bachelor’s degree in information systems, Information Technology, or a related field.
• Minimum 5 years of working experience in related field
• Strong analytical and problem-solving skills, with the ability to interpret complex financial data will be preferred.
• Understanding of financial principles, accounting practices, and financial regulations will be preferred.
• Familiarity with financial software, databases, and reporting tools will be preferred.
• Proven experience as a Business Analyst, with a focus on digitalization projects and ITSM.
• Familiarity with process modelling tools, such as BPMN.
• Familiarity with database design.
• Strong understanding of business processes, ITIL practices, and ITSM frameworks.
• Excellent analytical and problem-solving skills, with attention to detail.
• Solid project management skills, with the ability to manage multiple projects concurrently.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Familiarity with agile methodologies and project management tools.
• Knowledge of emerging technologies and trends in digitalization.
• Ability to adapt to a fast-paced and evolving work environment.
• Relevant certifications such as Entry Certificate in Business Analysis (ECBA), Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP) or ITIL Foundation are a plus.