It Infrastructure Regional - Medan

Job Requirements:

• Education – Bachelor degree from IT or Engineering 
• Domicile: Medan
• Experience – minimum 3 years in related field 
• Certifications / licenses – none 
• Special skills – O/s Windows configuration, Network TCP-IP, Remote Desktop, Ms. Office, SQL

Job Responsibilities:

• .Accept incident tickets and service request from IT Service Management tool and perform the troubleshooting (by remote or visit stores) 
• Perform store project (opening/closing/relocation/renovation) requirements based on IT project requirement and execute it in a timely manner. 
• Responsible for stores IT infrastructure, network, hardware and software based configuration, to ensure they are working properly and ready to use 
• Create and submit weekly report (backup hardware, performance activity, and outstanding issues, etc.) to be analysed by IT team 
• Deliver new system setup and configuration changes, based on clear approval and monitor changes impact to stores, in order to minimize hassles for operation team 
• Plan and create schedule of weekend duty, on leave, and replacement off days to ensure minimum impact to IT support availability