It Officer

Responsibilities :

• Responsible for the IT help desk support, software installation, IT issue solving, software upgrade etc.
• Responsible for daily maintenance of internal weak current system, telephone resource management and IT asset management.
• Windows/Mac installation, setup, configuration and upgrade.
• Troubleshoot the hardware and software in Windows/Mac, networking equipment, Mobile (Android/IOS), Printer, Projector, NAS.
• Assist users to solve IT problems.
• Assist to maintain Active Directory user account.
• Maintain IT inventory.
• Assist on IT related subjects.
• Responsible for the on-site support for VIP users.
• Other work arranged by superior.

Requirements :

• Diploma or above in computer studies, information technology, or related qualifications.
• Knowledge in IT support operations, Windows /ERP, Systems / Network supports, and troubleshooting.
• Knowledge of enterprise standards including logging, monitoring, access limitation, sensitive data handling.
• Have good language expression, and communication skills.
• Good team player with problem-solving skills and customer service oriented.
• Passion for self-improvement and a healthy appetite for learning.
• Able to discover, apply and establish best practices.