It Project & Service Management

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to AVP, IT Technical and Network Services, this position is responsible to ensure IT Infrastructure & Service Desk service delivery above the agreed SLA including:

• Ensure IT Infrastructure Project Delivery related to End user experience include any Digital Enterprise initiative
• Ensure timely support available for BU Audit related request
• Handle day to day Service Desk and Infrastructure Service Monitoring Monitoring
• Execute and manage business users expectation on daily operations, products and program/project delivery
• Coordinate multiple delivery partners spanning DBTS Corporate, Asia Service Center and Local vendors

Job Category:

IT - Technology Services

Posting End Date: