It Support (Helpdesk)

Company Description

Jatis Mobile is a mobile solutions company established in 2003. We serve various industries, including financial services, retail distribution, consumer goods, transportation, automotive, merchant business, and telecommunications. We have partnerships with all telecom operators in Indonesia and major banks in the country.

Responsibilities:

• Manage & Backup Log Linux & Windows Server
• Monitoring Performance Tools & Manage alert Traffic
• Operate Linux server And Windows Server
• Provide System Alert log And Service Docker
• Alert Aware and Notify Service Anomaly
• Make a Weekly Documentation Server for Internal Needs
• Monitoring Network Traffic And Keeping Safe Monitor Server (Grafana, Elastic, Nagios, Zabbix)
• Operate And Provide Query SQL Database For External and Internal Needs
• Communicate with Sales, and Presales about Product deployment and restarting the Linux apps server.
• Escalate Transaction Log For Client To Providers

Qualifications:

• Bachelor’s Degree majoring in IT or a related field.
• Have experience in IT Support/IT Helpdesk/IT Operation for min 1 Year (Fresh Graduates welcome to apply)
• Excellent interpersonal skills
• Easily adapt to changing situation
• Able to work under pressure and meet deadlines in demanding situations
• Familiar with Linux (RedHat, CentOs, Debian, etc.) and Windows Server
• Familiar with RDBMS such as SQL Server or MySQL
• Familiar with Monitoring Tools such as Grafana, Elastic, Nagios, Zabbix
• Willing to work onsite with a Shifting schedule (Mampang, South Jakarta)

*only shortlisted candidate(s) that will be contacted.