It Support & Operation (Freelance)

Responsibilities:

• Provide support to user with service excellent attitude, being 1st contact point for inquiries & problem solving 
• Troubleshoot problem which is still in support scope 
• Record every incoming inquiries and ticket 
• Provide support report including incident report & summary analysis   
• Monitor & alert system performance & health check and perform corrective action 

Requirements: 

• Knowledge of IT systems & software, such as: server, linux, database 
• Experience in providing technical and customer support preferably in IT company 
• Self-stater, able to work under pressure and handle multiple tasks, inquiries and problem solving 
• Responsive and willing to coordinate with another team member 
• Willing to work in shift and adaptive working time 
• Available for full-time freelance position