Operations Support

Job Description:

• Convey deficiencies and possibilities for enhancement of all applications used by the HOBD team so that operational work becomes more effective.
• Help oversee improvements to all Production Issues on application systems used by branches and HOBD. 
• As approval for Dormant Account activation based on requests from branches and ensuring that it is not delayed. 
• Maintain interest rates on Current Accounts, Savings and Deposits in accordance with the results of the ALCO Meeting in the Core Banking System. 
• Review the CASA special rate interest rate change report from the relevant branch or work unit. 
• Carry out maintenance and recording of requests for special/beautiful account numbers from branches. 
• Provide approval or authorize Transaction Limits that have exceeded the branch's authority limits in accordance with the Transaction Limit authority granted. 
• Conduct User Acceptance Test (testing) on setup and changes in the Core Banking System. 
• Physical distribution of ATM cards based on branch requests, informing the physical stock of ATM cards to the Branch Network team. 
• Maintain linking and unlinking of ATM cards with Customer Account Numbers at branch request. 
• Follow up and resolve Internal Audit findings in the Operation Support Department based on SOPs, and ensure that these findings do not happen again. 
• Proactively provide input to the Direct Supervisor in order to develop and/or improve work procedures, work quality, work speed in the Operation Support Section environment without ignoring applicable regulations. 
• Report to the Head of Section and Head of Division if there are problems that are not within their authority. 
• Evaluate and provide input on applicable operational system provisions/regulations and procedures. 
• Carry out special and incidental tasks from superiors in accordance with the authority given and related to the operational task area. 
• Carry out duties in accordance with the Prudential Principle (Prudential Banking). 
• Always work in compliance with Standard Operating Procedures (SOP), BI/OJK provisions, other laws and regulations & Board of Directors Policies/Memos.

Requirements:

• Candidate should possess at least Bachelor degree (S1) preferably in IT
• Minimum 3 (three) years handling IT and Operation in Banking industry.
• Proficient in English both written and verbal
• Communicative and able to work both individually or together in a team
• Detail-oriented, discipline, and strong integrity person
• Able to work in a fast-paced environment with tight deadline(s)