Live Chat Agent

Job Description

Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 2500+ employees spread across ASIA and LATAM, our 8-years old company has reached decacorn status in 2021 and has kept growing at tremendous speed.
Lalamove as a multinational company offers an international exposure to add real value so you will get real ownership of what you do and we provide you with room for improvement. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company. Check our story here and our social impact here.
We are looking for Live Chat Agent. Live Chat Agent is one of the most important positions in our company because you have the highest touch points with our users and drivers!
Think you are up for it? Apply now!

Job Description

• Responsible to provide world-class customer service for our corporate client, individual customer and partner drivers via voice and chat channels.
• Inquiry and Complaint Handling
• Shifting work hours, include Public Holiday

Requirements

• Minimum Diploma Degree holder
• Analytical Thinking
• Proficient and confident in communicating in English (both written and verbal)
• Agile, fast learner, and well adapted
• Dynamic and enthusiastic
• Ecommerce/ Logistic or BPO Background will be an advantage