Manager, Hr Planning & Systems

The Opportunity

Hyatt seeks an enthusiastic HR Analytics & Insights Manager to join our Americas HR Team. In this role, you will be collaborating closely with the Americas HR Regional & Hotel teams, as well as closely with our support partners, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

Key Responsibilities:

KPI Analysis, Visualization, and Communication:

• Regularly analyze and interpret colleague metrics, including retention rates, colleague experience surveys, escalated colleague complaints, compliance, and cultural indicators to identify trends and key indicators of performance.
• Through ad hoc reporting across multiple systems, consolidate data and metrics to consolidate into a reportable dashboard, scorecard, etc.
• Communicate actionable insights to Regional HR, Regional Operations, and hotel leaders.

Trend Identification and Operational Strategies:

• Identify trends in colleague metrics to support insight-driven strategies at scale.

Data-Driven Decision Coaching:

• Coach leaders on making data-driven decisions and guide them in using data to construct compelling narratives.

Linkage between Guest and Colleague Metrics:

• Collaborate with the global talent team to build and maintain colleague survey tools to drive adoption and application of results.
• Collaborate with regional operations teams to establish a connection between guest and colleague performance metrics.

Leadership Competencies and Performance Metrics:

• Partner with Regional HR leaders to showcase the relationship between leadership competencies and performance metrics, including guest and colleague satisfaction, adoption of agile ways of working, core HR capability, etc.

System Support and Compliance:

• Act as a day-to-day resource for on-property HR teams, providing support for system-related access, reporting, and analytics.
• Ensure compliance with data privacy regulations and best practices.

Budgeting and Reporting:

• Establish regional budgeting guidelines and provide monthly reviews for regional HR leaders.

Technology Integration and Efficiency:

• Enable technology solutions to reduce manual intervention in repeatable processes, both among regional and hotel teams.
• Explore innovative strategies, including the integration of artificial intelligence technologies into HR processes.

Internal & External Reporting, Survey Administration and System Access:

• Manage internal and external reporting and data collection for HR regional team and vendor needs, including regional reporting, system integrations, billing, and access.
• Coordinate system access for new and transferring HR colleagues.
• Support survey administration for external awards in partnership with the Planning & Projects and Communication teams.

Hotel Transitions and Survey Administration:

• Lead data collection and reporting for all hotel transitions in collaboration withthe Planning & Projects team.

Experience Required: 

·       2+ years of experience in the same field, industry, or other equivalent business/ function role

Experience Preferred: 

• Proven experience in business analytics with HR or hotel analytics
• Strong business acumen with the ability to connect colleague experience to performance optimization.

• Attention to detail and a strong drive to utilize data for experimentation to answer business questions.
• Excellent communication skills with the ability to translate complex data findings into actionable insights and convey insights to business leaders.
• Strong project management skills and the ability to prioritize and manage multiple tasks simultaneously.
• Innovative mindset, with the ability to explore and integrate AI technologies into HR processes.
• Familiarity with HRIS (Human Resources Information System) and advanced knowledge of Excel.

• Familiarity with compliance standards and data privacy regulations.

·       Bachelor’s degree in human resources, hospitality, or a related field preferred

·       Any professional certifications

·       Experience with function-specific systems

Computer Skills Needed to Perform this Job

Additional Comments and Requirements

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.