Manager – Vacation Club Member Services

Accor Vacation Club is an exciting, innovative and flexible holiday ownership club providing Members with the opportunity for a lifetime of great holidays worldwide. The Club’s operator is part of the Accor Hospitality Group, the largest and fastest growing hotel management group in the Asia-Pacific Region with more than 4,000 hotels and resorts worldwide (brands include Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, Ibis, Ibis Styles, and Ibis Budget brands).

Key Responsibilities

•Based in Bali, provide dynamic leadership of the Member Services Team to achieve and exceed KPI targets.

•Monitor Team calls and member interactions to grow a culture of excellence in Member and Team engagement.

•Monitor calls and manage volumes to targets as well as professional dispute resolution on a timely basis.

•Maintain strong relationships with our Partners in home club resorts, senior management and key suppliers.

•Manage home club rooms inventory optimizing quality, availability and capital works such as refurbishments.

•Oversee Member CRM to ensure accurate and complete data entry.

•Team rostering, performance evaluation, recruitment, training and development.

•Monitor club website, prepare regular member e-communications, management reporting and work policies. 

Requirements :

•Self-starter with excellent verbal and written communication skills in both English and Indonesian is essential.

•The ability to promote good relationships with Members and our internal and external customers.

•Experience in a call center environment and advanced service focus and professional dispute resolution.

•You are highly organized and able to manage multiple tasks and plan ahead to meet deadlines.

•Experience in preparing and presenting reports in common formats - Excel, Word & PowerPoint.

•Domicile in Bali/Available to relocated to Bali

•Able to join immediately for effective hand-over opportunity.

Please send your application TODAY to :

[email protected]