Membership Services Manager

The ideal candidate focusing on giving our members the best service possible. You will be responsible for leading and overseeing the member services department, ensuring exceptional customer service and satisfaction for our members.

Key Responsibilities:

• Delivering exceptional customer service
• Building strong relationships with all our members
• Addressing their inquiries and concerns quickly
• Maintaining high levels of member satisfaction
• Develop and implement strategies to maximize subscription payment collections, focusing on timely and accurate billing processes, proactive communication, and personalized service.
• Stay updated on industry best practices related to member services, sales, and billing processes, incorporating innovative strategies to enhance the overall member experience and maximize subscription payment collection.
• Serve as a representative, actively participating in key events, sales promotions, and conducting comprehensive guided tours for potential customers whenever necessary.

Key Requirements:

• Experience or working as Membership Services Manager, Guest Experience, or related experience.
• Exceptional verbal and written communication skills, combined with demonstrated problem solving ability
• A deep sense of empathy and ability to connect with members quickly, building trust
• Confidence in delegating efficiently, and understanding the importance of following up internally and externally
• Proven track record of building trust with members
• Incredible ability to drive noticeably high member satisfaction

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP