Ocean Export Customer Service

Requirement:

• Candidate must process at least a Bachelor Degree GPA Minimal 3.0
• Having at least 2 years of working experience in Freight Forwarding
• Excellent command of both written and spoken English.
• Understand procedures, regulations, licenses, export import supporting documents and the necessary permits, including PEB
• Having strong and well develop communication and interpersonal skill.
• Good communication skill, well organized, high motivation, good analytical thinking.
• Pleasant personality, tight in follow up and detail oriented.
• Willing to work outside office hours
• Willing to work placement in Bandengan, North Jakarta
• Willing to work on Saturdays

Job Description:

• Handle Overseas Agents inquiries.
• Deliver fast and excellent communication to Overseas Agents.
• Establish and maintain relationship with Overseas Agents.
• Well organized, capable and practiced in handling complex and multifaceted tasks.
• Resolves service problems by clarifying the complaint determining the cause of problem and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure solution.
• Responsible for preparing & checking documents and reports on import activities
• Coordinate with Overseas Agents related import and forwarding activities.
• Coordinate with logistic teams.
• Looking for new orders by ask and answering product and services questions, suggesting information about other products and services.