Operations - Customer Service, Based In Solo (Contract)

Job Description

DepartmentOperationsLevelExperienced (Individual Contributor)LocationIndonesia - Solo

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:

• 
  Give suggestions for users through phone calls, social media, or email
• Coordinate with relevant teams in Shopee to resolve problems experienced by users
• Collect users' aspirations and feedback for Shopee operational processes
• Analyse user experience reports and give suggestions for improvement

Requirements:

• 
  Candidates have at least a Diploma Degree in any major
• Maximum 28 years old when recruited
• Passive English skills to communicate with English-speaking users
• Customer-oriented with good communication skills
• Ability to use Microsoft Word and Microsoft Excel