Ops Manager

General Qualification :

• Fluency in both verbal and written English and Bahasa Indonesia
• Minimum 2 years experience in similiar role or position where managerial and leadership skills were used frequently. Previous experience in any Operations Department or at a Property Management Company is strongly preferred.
• Available Monday - Saturday. Sunday is a day off.
• Able to use smart phone, laptop and Microsoft Office. Tech savvy candidates are favoured. 
• Has own transportation (motorbike) and preferably owns a laptop.

  Job desk:

• Schedule tasks for Villa Managers and Supervisors daily/weekly. Manage your Team.
• Monitor and observe external (guest) and internal Whatsapp groups. Assist and direct Managers & other Staff on their to-do lists regarding Operational matters. Chase up pending tasks and make sure those are completed on time and according to our standards. 
• Carry out occasional inspections at the villas and make a to-do-lists for the Staff to work on using our software and Whatsapp.
• Approve installations and replacement of older dis-functional or broken items and approve any large purchases up to a fixed nominal value.
• Look for new creative ideas/amenities to implement into the villas and our company.
• Help with the implementations of new filing systems, technologies and softwares within the company.
• Provide training to certain new & existing management Employees.
• Carry out monthly feedback talks with Villa Managers/Supervisors and certain other Management Staff.
• Monitor online management software and OTA sites to ensure work is executed well.
• Occasional client meetings and communication.
• Track Villa Managers & Employees performance and give feedback.
• Get constant feedback from Employees regarding villa, guests, their job, satisfaction, etc.
• Participating in other operational tasks, such as assistance in setting up new properties for rental, assisting photography, etc. 
• Make sure all company protocols are being followed.