Alamat
Bentuk pekerjaanJob Description
Job Responsibility
Team Management
- Supervise and lead a team of sales associates, warehouse staff, and administrative personnel.
- Provide training, guidance, and support to ensure staff members are equipped to meet sales targets and deliver excellent customer service.
- Conduct performance evaluations and provide feedback to improve team performance.
- Create a positive and motivating work environment to foster employee morale and productivity.
- Develop and implement sales strategies to achieve revenue targets and maximize profitability.
- Monitor sales performance and analyze sales data to identify trends, opportunities, and areas for improvement.
- Set sales goals for the team and track progress towards meeting objectives.
- Personally assist customers with product selection, inquiries, and purchases to drive sales and ensure customer satisfaction.
- Ensure a high standard of customer service is maintained throughout the outlet.
- Address customer inquiries, concerns, and complaints in a timely and professional manner.
- Resolve escalated issues and ensure customers leave with a positive impression of the outlet.
- Implement customer service policies and procedures to enhance the overall shopping experience.
- Oversee inventory control processes, including stock replenishment, merchandise display, and stock rotation.
- Monitor inventory levels and coordinate with suppliers to ensure adequate stock availability.
- Conduct regular inventory audits to verify accuracy and minimize shrinkage.
- Implement strategies to optimize inventory turnover and minimize excess stock.
- Manage day-to-day operations of the outlet, including opening and closing procedures, staffing schedules, and facility maintenance.
- Ensure compliance with company policies, procedures, and safety standards.
- Implement cost-saving measures and efficiency improvements to optimize operational expenses.
- Collaborate with other departments, such as marketing and logistics, to coordinate promotional activities, product launches, and delivery schedules.
- Monitor financial performance, including sales revenue, expenses, and profitability.
- Prepare and analyze financial reports to assess the outlet's financial health and identify areas for improvement.
- Develop annual budgets and forecasts in collaboration with senior management.
- Implement pricing strategies and promotions to drive sales and maximize revenue.
- Stay informed about industry trends, competitor activities, and market developments.
- Conduct market research to identify customer preferences, demographic trends, and emerging opportunities.
- Use market insights to adjust product offerings, pricing strategies, and marketing campaigns accordingly.
- Ensure compliance with relevant laws, regulations, and industry standards.
- Maintain accurate records and documentation related to sales transactions, inventory management, and employee records.
- Address any legal or regulatory issues promptly and appropriately.
- Develop and implement marketing strategies to promote the outlet and increase brand awareness.
- Plan and execute promotional events, sales campaigns, and advertising initiatives.
- Collaborate with the marketing team to create compelling marketing materials, including print ads, digital content, and social media posts.
- Monitor customer feedback and satisfaction metrics to identify areas for improvement.
- Implement initiatives to enhance the overall customer experience and drive customer loyalty.
- Encourage innovation and creativity among staff members to improve processes and achieve operational excellence.
Job Requirements
- Bachelors degree is preferred. Fresh graduates are welcome to apply
- 1 week 6 days (Must able to work weekend and public holiday) (Off day: any day of weekday)
- Working time: 10am to 7pm
- Previous experience in retail management, particularly in the furniture industry, is highly desirable.
- Demonstrated experience in managing a team and achieving sales targets.
- Experience in inventory management, merchandising, and customer service.
- Strong leadership skills to effectively manage and motivate a team.
- Excellent communication skills to interact with customers, employees, and suppliers.
- Proficiency in sales techniques and customer relationship management.
- Analytical skills to interpret sales data, track inventory levels, and optimize store performance.
- Problem-solving skills to address customer complaints and operational issues.
- Familiarity with computer systems and point-of-sale (POS) software.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Attention to detail to ensure accurate inventory management and financial reporting.
- Negotiation skills to secure favorable deals with suppliers and vendors.
- Customer-focused mindset with a commitment to providing exceptional service.
- Adaptability to handle changing market conditions and customer preferences.
- Integrity and honesty in dealing with customers, employees, and stakeholders.
- Enthusiasm for the furniture industry and staying updated on design trends.
- Strong work ethic and dedication to achieving sales and profitability goals.
- Ability to work well under pressure and maintain composure in challenging situations.
- Leadership qualities such as decisiveness, empathy, and team-building skills.
- Willingness to work flexible hours, including weekends and holidays, as required by the retail industry.
Health Insurance: Coverage for medical, dental, and vision care helps employees and their families maintain their health and well-being without incurring significant out-of-pocket expenses.
Employee Discounts: Offering discounts on company products or services, as well as partnerships with external vendors, provides employees with additional perks and incentives.
Parental Leave: Maternity, paternity, and adoption leave policies support employees during significant life events and help them balance their professional and family responsibilities.
Bonuses and Incentive Programs: Performance-based bonuses, profit-sharing plans, and recognition programs reward employees for their hard work and contributions to the company's success.
Transportation Benefits: Subsidized or pre-tax commuter benefits, such as public transportation passes or parking reimbursement, help offset commuting costs for employees.
