Alamat
Bentuk pekerjaan
*
· Administration
o To prepare and update the Outlet’s Departmental Operations Manuals.
o To attend weekly F.B, and Department Head Meetings, as scheduled.
o To conduct pre-shift briefings and regular communications meetings, ensuring that they are effective and conducted as necessary.
o To maintain and utilize other departmental and associate communications channels, e.g. notice boards, log books, handover reports, etc.
o To provide the Materials Department with detailed product specifications for items used in the outlet.
· Operational
o To provide a courteous, professional, efficient, and flexible service at all times, following Hyatt Regency Aqaba Ayla Standards of Performance.
o To establish the service standards for the outlet, overseeing the consistent implementation of the service standards and training the associates as necessary.
o To monitor all outlet operations, especially during peak business periods, assisting and making adjustments where necessary.
o To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
o To respond to the results of the Consumer Audit and to ensure that the relevant changes are implemented.
o To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
o To make sure that outlet associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
o To taste and monitor the food products served, providing feedback where appropriate.
o To develop an outstanding beverage selection that is competitive in the local marketplace and includes coffees and teas; alcoholic and non-alcoholic beverages; and an interesting wine program.
o To work closely with the Stewarding Manager to ensure that operating equipment is cared for to maximize its useful life and minimize breakage.
o To work closely with the Stewarding Manager to ensure that operating equipment is cared for to maximize its useful life and minimize breakage.
· Customer Service
o To ensure that all associates in the outlet deliver the brand promise and provide exceptional guest service at all times.
o To ensure that outlet associates also provide excellent service to internal customers as appropriate.
o To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
· Other Duties
o To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations.
o To respond to changes in the Food and Beverage function as dictated by the industry, company, and hotel.
o To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health, safety, and environment.
o To attend training sessions and meetings as and when required.
o To carry out any other reasonable duties and responsibilities as assigned.
· Personnel
o To assist in the recruitment and selection of outlet associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
o To oversee the punctuality and appearance of outlet associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department grooming standards.
o To maximize the effectiveness of outlet associates by developing each of their skills and abilities through the appropriate training, coaching, and/ or mentoring.
o To conduct annual Performance Development Discussions with associates.
o To implement effective training programs for associates in coordination with the Training Manager and the outlet’s Departmental Trainers.
o To prepare and post weekly work schedules for outlet associates, making sure that they reflect business needs and other key performance indicators.
o To encourage associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
o To ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
o To feedback the results of the Associate "Gallup" Survey and to ensure that the relevant changes are implemented.
o To ensure that the annual vacation plan is in line with the division’s strategy and to ensure that all bureaucratic paperwork matters are completed on time and handed to the relevant support divisions.
· Financial
o To ensure that the monthly forecasted food and beverage revenues are achieved.
o To proactively manage all costs.
o To maximize associate productivity with multi-skilling, multi-tasking, and flexible scheduling in order to meet the financial goals of the outlet as well as the expectations of the guests.
o To assist in the preparation of the Annual Business Plan and the monthly forecast of revenues and expenses.
o To assist in the maintenance of the outlet point-of-sales system.
o To ensure that all sales are properly recorded, following prescribed procedures for issuing, voiding or correcting outlet checks
o To oversee the proper use and security of cashier/ waiter/ waitress floats
o To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment care, maintenance, and inventory taking as required.
· Marketing
o To constantly evaluate local, national, and international market trends, vendors, and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge.
o To look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
o To review and analyses the weekly/monthly Menu Sales Analysis in order to recommend changes to the menu mix and engineer the menu for greater profitability and customer satisfaction.
o To implement a guest recognition programmer and maintain a guest history programmer.
o To assist in the implementation (where appropriate) of marketing programmers, including frequent-dining programmers.
