Patient Relation Officer (Mandarin Speaker) / 陪诊员/陪诊师

As Patient Relation Officer (Mandarin Speaker), you will:

• Receives and responds to patients’ compliments and complaints regarding hospital services and ensures that concerns are handled properly
• Responds to patients’ needs and assists them in registration processing until patient's appointment at the different hospital department
• Answers patients’ inquiries about the Hospital policies, procedures, patients’ rights and responsibilities, available services and coordinates between departments when required

Requirements:

• Fluent in Mandarin is a MUST
• Well groomed
• Graduated from any Diploma's/Bachelor's degree
• Have at least 1 year experience in similar position would be preferred
• Fluent in Mandarin would be preferred
• Service & people oriented with a positive work attitude
• Excellent Interpersonal skill
• *This position is contract based

• 流利的中文口语和沟通能力
• 经认可之大学的文凭和本科及以上学历
• 导向顾客服务，维护病人关系及协助病人
• 出色的人际关系，沟通和谈判能力
• 合同工