Production Support - Digital & Technology, Seamoney

Job Description

• Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units
• Process the resolution of issues related to the application system reported by customers or the Bank's internal team in accordance with the Service Level Agreement
• Report critical incidents to relevant regulatory bodies
• Maintaining system alert, application configurations, and user access management for application
• Monitoring system alert related to Bank's application & transactions
• Ensuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment
• Support for system maintenance process in production environment including coordination with related stakeholder (internal & external), prepare runbook, perform configuration, and live verification
  

• Bachelor's degree, majoring in Computer Science, Engineering or Information Technology will be an advantage
• Excellent problem solving skill and passionate about finding points of improvements and create a better product experience
• Min 2 years experienced in application support, IT support or system support
• Familiar with Structured Query Language (SQL) and Ms. Excel
• Excellent command of English and Mandarin will be advantage