Uraian Tugas
- Provide remote end user support primarily for Wilmar Singapore offices and Australia offices, occasional support of users in other regional offices may also be required
- Provide end user support for Windows 10 Operating Systems, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom
- Provide end user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN application
- Trouble-shoot issues related to Windows 10 OS for end-users
- Tracking & documenting support activities using ticketing system (JIRA)
- Complete assigned service requests tickets, e.g. new AD user account creation, deletion of AD user account, password reset, etc
- Perform applications and software upgrades, perform troubleshooting and fine tuning for users
- Identify and promptly escalate issues to level 2 engineers where necessary
Refer code: 604238. Wilmar Group - Hari sebelumnya - 2024-02-03 16:18
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