Alamat
Bentuk pekerjaan- Ensures that the Sofitel Brand Standards are adhered to and conducts regular audits
- Adheres to the compliance requirements and standards related to RPS, Accor Live Limitless and IAuditor
- Implement quality assurance processes that meet the company's mission, target guest needs and focus on continuous improvement in the business
- Responding and following up on all guests feedback
- Attending to urgent requirements of the guest to anticipate guest needs
- Investigate and find the root cause of guests concerns
- Analyst the guest trends, ethnography and guest experiences
- Monitor hotel audit standards, LQA and Guest Quality Report such as TrustYou
- Review the performance and operations through monitoring self audit results and regional audits
- Takes part in meeting the department's targets by following the procedures and internal audits applicable in the hotel
- Handle confidential documents ensuring they remain secure
- Conduct research and prepare presentations or reports as assigned
Work Experience
- Minimum of two years quality assurance and or guest experience supervisor level, preferably within a hotel environment
- Computer literate in Microsoft Window applications required
- Excellent communication and organizational skills
- Strong interpersonal, problem solving, and leadership skills
- Self-starter, well organized, extremely detail-oriented, and assertive team player willing to take ownership of responsibilities, and possess a high level of positive energy and drive
- Excellent time management, organizational, coordination, and communication skills (verbal and written)
- Excellent English oral and writing skills
