Quality Assurance Customer Service

Description
Currently, we are looking for an experienced and motivated Quality Assurance to join our team in Yogyakarta. Take a look at the description below:

• Supervise the work of Student Success team to ensure adherence to quality standards, deadlines, and proper procedures
• Document all processes and FAQs, and work on continuous improvement
• Achieve qualitative monitoring & scoring goals as established
• Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
  

• Min. Diploma Degree Good team player, positive attitude, eagerness to learn
• Preferably has Min. 1 year experience as QA within Customer Service Area in Language Education industry
• Driven and motivated
• Excellent communication capability
• Strong analytical and problem-solving skills
• Fluent in English