Alamat
Bentuk pekerjaanJob Description
Reception Agent
Hotel Overview:
Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square meter ballroom.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Providing check-in and check-out procedures are smooth based on Standard operation procedures.
Follow all the pre-arrival preparation for FIT guest and Groups on the system.
Respond to each Guest request and ensure it well delivered.
Ensuring guest preferences and expectation are met.
Providing a Warm Welcome & Fond Farewell at the front desk areas using professional verbiage.
Ensuring that Fairmont service standards are well delivered to the guest based on AccorHotels Values.
Assist guests regarding hotel facilities in an informative and helpful way.
Other duties as assigned
Qualifications:
Indonesian Citizen only
Diploma or Bachelor Degree in Hospitality Industry
Fresh Graduates are welcome.
Minimum of 1 (one) year in Front Desk / Reception consider as an advantage
Proficiency in English (verbal and written), second language an asset
Previous customer related experience preferred
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
