Reconciliation & Dispute Staff

Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

August 13, 2021

About the Role
As our Reconciliation & Dispute staff member, you’ll take the wheel in ensuring all daily, weekly, and monthly reconciliations tasks are executed in a timely and accurate manner. You’ll also get a chance to implement and participate in critical projects to improve the quality, error detection, and prevention, and increase productivity and efficiency for the platform. You’ll oversee the accountability and reconciliation of our millions of GoPay transactions, and work with various internal stakeholders to roll out critical reconciliation projects and initiatives for the wider Financial stream.

What You Will Do

• Gain a deep understanding of the current reconciliation processes, and update these procedures based on the latest end-to-end processes and services
• Monitor reconciliation results and manage discrepancy aging for financial loss prevention and fraud detection to avoid potential complaints from customers/partners
• Analyze, propose, and implement an updated and more effective reconciliation process
• Collaborate with various internal stakeholders to implement successful critical projects and initiatives that will be rolled out to the wider the Finance Reconciliation team

What You Will Need

• A relevant Bachelor’s degree
• At least 2 years of experience reconciliation, finance, or accounting
• Strong problem-solving skills to conduct effective and efficient root cause analyses
• A “team player” attitude in order to adapt to changes, strategize innovative reconciliation resolutions, and collaborate with multiple stakeholders
• A strong analytical mindset in order to understand the context, find correlations between topics, and draw conclusions
• Proficiency in English and Bahasa, both verbal and written, in order to communicate with our international teams

About the Team Our Reconciliation team, part of the wider Financial stream, comprises 3 pillars: consumers/driver-partners, small-medium businesses/enterprise, and control & payout monitoring. Based in Jakarta, Indonesia, we collaborate with various internal and external stakeholders on all matters related to reconciliation, settlement, and disputes. We ensure the accuracy and completeness of GoPay's transactions, including its services such as GoPay Top Up, Withdrawal, and Merchant Payout. What drives us is our shared sense of urgency for making process improvements that will leave a company-wide benefit, as well as ensure our partners and customers have a delightful experience on our platform. Should you have any questions on how to ensure your transactions are posted and paid correctly, you know who to come to. As our GoPay platform, users, and services continue to scale rapidly, our team has been busy working on automation and process improvements for our stream, with our collective goal of ensuring GoPay is better positioned as the most trusted platform for our customers and partners alike. Despite the work, we do know how to have fun, too. We're a small team, so we've inevitably grown close as friends. While we do miss our monthly outings and dinners, we enjoy catching up over Slack and Zoom calls, where we share our favorite ways to spend time safely at home (Netflix and baking marathons, galore!).