Reservation Officer

Job Overview

You will be responsible for helping clients in planning and making a reservation for their vacations. You will also be responsible for coordinating with the clients for any issues, queries and complaints. Besides this, you should be able to maintain client's details accurately for future reference.

As an ideal candidate, you should possess excellent data entry skills and good customer service skills. You should also have outstanding communication skills and the ability to work for long working hours.

If you think you are capable of taking up this challenging role, then do apply right away. We will love to onboard you soon.

Responsibilities

• Assisting clients with planning and making reservations.
• Suggesting local tourists' attractions and places.
• Process payments and send reservation confirmation to the clients.
• Communicating with the Front Desk to confirm the reservation.
• Explaining to the clients about the services the company offers.
• Answering the clients' questions and complaints.
• Providing the clients with additional services or special services.
• Maintaining customer's detailed information.
• Sorting out any issues which may arise during online payments.
• Offering customer service to the client in regards to the cancellation of reservations.
• Providing excellent customer services and customer satisfaction.
• Managing all the guest's emails, calls and ensuring all platforms are up to date.

Requirements

• High school diploma
• 3 years of experience as a Reservation Agent, Travel Agent, or a relevant role in the Travel and Tourism industry.
• Minimal D3/S1
• Working experience in using office equipment.
• Excellent people and problem-solving skills.
• Good communication skills both written and verbal.
• Ability to offer exceptional customer service.
• Outstanding sales and negotiation skills.
• Ability to multitask efficiently.
• Ability to handle and maintain confidential information.
• Good data entry skills.
• Ability to work flexible hours.
• Extraordinary time management and organizational skills.
• Ability to resolve the clients' issues promptly.
• Good level of english is mandatory