Reservation Supervisor

Job Description

• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates.
• Responsible for the daily organization of section.
• Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
• Provide services and information to guests that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Use your supervision skills effectively to encourage and motivate staff.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
• Establish good public relations with all guests.
• Provide guests with the most accurate and up to date information at all times.

• Discipline, good attitude and self motivated
• Familiar with Rhapsody will an advantage
• Passionate in guest experience and satisfaction
• Detail oriented skill
• Able to work in a team & good communication
• Fluent in English both written and verbally
• Must have experienced in the same position at least 2 years in an upscale hotel
• Hotel or Business School graduates Higher Diploma or Bachelor Degree

• Training and Talent development opportunities
• Be a part of Global Community of Hospitality Industry
• Opportunity to grow your career
• A Bienvenue Card – offering a special staff rate at our hotels.