Retail Supervisor

Job Title: Store Supervisor/Assistant Manager

Job Overview:

We are looking for a dedicated and organized individual to join our team as a Store Supervisor. As a Store Supervisor, you will play a key role in ensuring the smooth operation of our store by managing various aspects including hiring, staff scheduling, inventory management, store inspections, and customer inquiries. If you have excellent leadership skills, a strong attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply.

Responsibilities:

1. Managing Hiring and Staff Scheduling:

   - Oversee the recruitment and hiring process for store staff.

   - Create and manage staff schedules to ensure adequate coverage.

   - Conduct training sessions for new hires and ongoing development for existing staff.

2. Daily Staff Queries Point of Contact:

   - Serve as the primary point of contact for staff inquiries and concerns.

   - Address and resolve staff issues promptly and effectively.

   - Foster a positive and supportive work environment for all team members.

3. Inventory Management:

   - Manage inventory levels to meet customer demand and minimize stockouts.

   - Coordinate restocking activities and communicate with the brand regarding inventory needs.

   - Input inventory data into the point-of-sale (POS) system accurately and timely.

4. Store Inspections & Visits:

   - Conduct regular inspections to ensure compliance with store policies and procedures.

   - Identify areas for improvement and implement corrective actions as needed.

   - Collaborate with management to maintain a clean, organized, and visually appealing store environment.

5. Customer Inquiries Online:

   - Respond to customer inquiries and feedback received through online channels (Instagram, GMB, etc)

   - Provide assistance and information to customers regarding products, services, and store policies.

   - Ensure timely and satisfactory resolution of customer issues to enhance customer satisfaction.

Qualifications:

1. Previous experience in a Retail Supervisory role preferred.

2. Strong leadership and communication skills (English is a Must)

3. Excellent organizational and time management abilities.

4. Proficiency in inventory management software and POS systems.

5. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

6. Customer-focused mindset with a commitment to delivering outstanding service.

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 April 2024
• Gaji yang diinginkan: Rp6,000,000 - Rp7,000,000 per bulan