Rooms Supervisor

The Rooms Supervisor is responsible for Supervisory duties in the Housekeeping department. This includes inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc. 

General Responsibilities include, but are not limited to: 

•  Inspecting guest rooms, guest hallways, and public areas.
• Work well with your team to maintain the cleanliness scores with the tools provided (12 point inspection as well as heat map),
•  Programming deep clean projects.
• Counseling and interviewing employees. 
• Resolving guest complaints that arise from issues encountered in the rooms. 
• Following up on We care entries, working closely with Engineering to promote a successful PM program.
• Training the staff on the latest Hyatt cleanliness standards using the tools/cleaning supplies necessary to complete the tasks and other general office duties.
• The supervisor will also have to be able to manage supplies in an effective way to prevent waste, complete inventories, complete purchase orders.
• Able to oversee projects on going in HSKP.
• Be part of committees relevant to the Housekeeping dept. as well as Guest experience. 
• Prior supervisory experience preferred.
• Able to conduct daily pre-shift meetings. 
• Maintain a positive relationship with the front office team.

• Minimum of 2-year hotel experience
•  excellent communication skills, as well as basic computer skills.
• Prior supervisory experience preferred.