Sales Manager - China Based

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

Sales Manager based in Shanghai, China Office assists the Commercial Director in leading China Sales Office and driving the lead generation from China, Taiwan and Hongkong market. He / She oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Consortia Travel Partners / M.I.C.E / Social / Tour & Travel / Corporate events as assigned. This role works closely with property based Sales team to ensure smooth operation and to engage Hilton Worldwide Sales to maximize business opportunities and deliver the highest service standards.

What will I be doing? Position Summary

As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Complete the relevant Hilton University courses promptly and pass the test.
• Be familiar with hotel product knowledge and related activities.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, spa etc.
• Complete sales targets and related tasks set by the hotel.
• Develop sales plans and obtain approval from the Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Produce quotations efficiently, send contracts to customers and follow-up promptly.
• Show clients around the hotel or works with property based sales team on the site visit’s arrangement 
• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
• Recommend other hotel chains within the group to clients.
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director
• Welcome key customers, team leaders and VIPs to the hotel when they arrive or liaise with property sales team on the arrangement 
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
• Handle guest feedback or complaints.
• Maximize sales at all times and effectively forecast team and banquet revenue.
• Actively participate in the development of marketing plans and collaborate to achieve budgets.
• Assist the Commercial Director to allocate daily work effectively according to the Sales team structure.
• Coach the Sales team to always ensure that quality services and products are delivered to customers.
• Lead the Sales team to achieve departmental goals.
• Chair and attend meetings as needed.
• Assist the Commercial Director in recruiting, selecting and training employees to maintain team vitality and stability if needed. 
• Conscientiously perform assigned tasks and special tasks.
• Conduct market search for China, Taiwan and Hongkong Market
• Participate in weekly Business Focus Meeting (BFM, Daily Pricing Call, 1on1 Session with Commercial Director.
• To complete and submit any relevant reports as needed. 
• The department reserves the right to change or supplement the job description if necessary.

A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: actively promote teamwork spirit in all work
• Ownership: take responsibility for your actions and make decision
• Now: Operate with urgency and discipline
• College degree
• 3 years or above hotel sales and luxury hotel experience 
• Extensive knowledge of sales and marketing, negotiating and sales procedures associated with the hotel industry. 
• Excellent English written skills sufficient to communicate reflecting the Hilton image. 
• Good communication, organization and presentation skills
• Able to work under strong pressure
• Understand local customers and have strong market analysis ability
• Initiative and proactive
• Have certain customer resources
• Able to lead by example.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!