Senior It Staff

Job Description:
As an IT Staff/Support, the required candidate will provide onsite IT technical support within our scope in our Bike and Battery factory in Karawang, which includes all users and onsite hardwares within the locations.

• Provide technical support as point of contact for IT for the Factory site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Printers support, Scanner and Printer Barcode.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting midrange virtualization Proxmox, Linux and Windows servers.
• Supporting network devices such as switches, routers (Mikrotik), Access Point, Wireless Aps.
• Handing IT Help Desk tickets.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Lark Suite.
• Troubleshooting client PC and Laptop MS Windows 11, Mac OS.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
  

Required Skills & Experience:

• Degree in computer science, IT or similar.
• Client-focused and an exceptional customer service mindset with proven ability to respond quickly to customer needs.
• 6+ Years experience leading and supporting teams and users within site technology servicing / Infrastructure / End Users Services environment.
• Practical experience installing and maintaining systems is recommended.
• Good communication and negotiation skills.
• Strong English language skills. Good verbal and written English communication skills.
• Strong teamwork and interpersonal skills.
  

About ION Mobility
We are pushing the frontiers of what is possible by developing desirable products as clean alternatives for urban users, to alleviate urban air pollution, and to lead the inevitable transition to EVs across Southeast Asia. Our team is constantly pushing the boundaries of innovation and design to create an electric riding experience that doesn't compromise on quality or style.
Join the team to bring about the future of mobility with us today!