Senior Operations Manager

We are seeking an outstanding Senior Operations Manager to join our great team!

Job Description:

• Establish operational target, KPIs, budget, and procedures and lead in-store sales initiatives to ensure achievement of business target 
• Strategize and lead initiatives to improve customer experience and operational performance, e.g. SOP implementation, customer service excellence, retail excellence, etc 
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives 
• Work together with Cofounders and other team on business development initiatives, including analyzing market opportunities and opening of new outlets 
• Manage relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals 
• Work closely with Human Resources to lead the operations team and manage team performance  
• Provide regular report/analysis of business performance and productivity to management 

Requirements:

• 5 or more years in a senior leadership role in a field related to our industry 
• Superior negotiation skills for both internal and external purposes 
• Bachelor’s degree in relevant major, Master’s degree/MBA is a plus 
• Excellent English proficiency, both written and conversational 
• Experienced more than 3 years in similar position, preferably in hospitality or retail industry 
• Strong leadership, managerial, problem solving, and communication skills 
• Working knowledge of various software/system related to business and retail (Ms Office, POS, payment system, etc) 
• Enjoy working with children and family