AlamatThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitoring proses inbound dan outbound hingga diproses ke Line Haul
- Monitoring proses sortation dan memastikan proses berjalan sesuai dengan SOP
- Melakukan Manpower Planning menyesuaikan dengan volume yang ada
- Monitoring produktivitas dan kapasitas team serta alat kerja yang digunakan
- Menerapkan 5S (Sort, Set in Order, Shine, Standardize, Sustain)
