AlamatAbout the role
In this role, you will :
- Ensure all systems and network services are available when required by the business and are performing as expected
- Provide technical advice and support to internal / external staff when required
- Provide information relating to customers' network, hardware and software purchasing decisions.
- Day to day administration of Thiess Systems and associated hardware
- Diagnose and resolve support calls relating to the abovementioned Thiess systems
- Monitor the systems to identify potential issues and forecast future requirements
- Install and implement hardware and software on Local Area Networks and standalone workstations, providing initial customer instruction where necessary.
- Administer user accounts on the Thiess domain
- Provide information relating to customers hardware and software purchasing decisions
About you
- Tertiary qualifications in Information Technology.
- Demonstrated experience in working with cloud applications
- Experience in the provision of remote and onsite support in a previous environment with a complex, distributed site network
- Strong time management skills and the ability to manage and prioritise day to day work in an independent manner
- Experience with the creation of design, project documentation and process documentation
- Experience working within a complex ICT server environment
- Demonstrated experience in the operation and technical support of PC’s, associated peripherals and software in a complex windows environment.
- Experience with working in an environment that is tracked via an incident management tool.
- Firm knowledge of industry cabling standards and methods
- Ability to communicate effectively to all levels of the organization
- Ability to impart industry knowledge to internal staff members
- Working knowledge of enterprise ICT environments.
- Knowledge of ITIL practices desirable.
- Working knowledge of common software including MS Office365.
- Working knowledge of workstation hardware, peripheral devices and networks.
- Knowledge of server technologies such as AD, Group Policy, Citrix.
- Knowledge of virtualisation technologies such as VMware.
- Knowledge and experience of cloud platforms such as Azure.
- Knowledge of mobile device management platforms such as Intune.
- Knowledge of Anti-Virus / security practices.
- Ability to provide in-depth technical PC support and analysis.
