About us

With a global business, we offer diverse and rewarding careers. We are committed to Thiess being a company and a culture where great people can excel and where they are developed and supported to reach their highest potential. Join our team today.

About the role

In this role, you will:

• Ensure all systems and network services are available when required by the business and are performing as expected 
• Provide technical advice and support to internal/external staff when required 
• Provide information relating to customers' network, hardware and software purchasing decisions. 
• Day to day administration of Thiess Systems and associated hardware 
• Diagnose and resolve support calls relating to the abovementioned Thiess systems 
• Monitor the systems to identify potential issues and forecast future requirements 
• Install and implement hardware and software on Local Area Networks and standalone workstations, providing initial customer instruction where necessary. 
• Administer user accounts on the Thiess domain 
• Provide information relating to customers hardware and software purchasing decisions 

About you

• Tertiary qualifications in Information Technology.
• Demonstrated experience in working with cloud applications 
• Experience in the provision of remote and onsite support in a previous environment with a complex, distributed site network  
• Strong time management skills and the ability to manage and prioritise day to day work in an independent manner 
• Experience with the creation of design, project documentation and process documentation 
• Experience working within a complex ICT server environment  
• Demonstrated experience in the operation and technical support of PC’s, associated peripherals and software in a complex windows environment. 
• Experience with working in an environment that is tracked via an incident management tool. 
• Firm knowledge of industry cabling standards and methods 
• Ability to communicate effectively to all levels of the organization 
• Ability to impart industry knowledge to internal staff members 
• Working knowledge of enterprise ICT environments. 
• Knowledge of ITIL practices desirable. 
• Working knowledge of common software including MS Office365. 
• Working knowledge of workstation hardware, peripheral devices and networks. 
• Knowledge of server technologies such as AD, Group Policy, Citrix. 
• Knowledge of virtualisation technologies such as VMware. 
• Knowledge and experience of cloud platforms such as Azure. 
• Knowledge of mobile device management platforms such as Intune. 
• Knowledge of Anti-Virus/security practices. 
• Ability to provide in-depth technical PC support and analysis. 

About us

We partner with our clients to deliver excellence in open cut and underground mining in Australia, Asia, Africa and the Americas. For more than 80 years, we’ve operated in diverse commodities, geologies, environments and cultures. Our team uses that insight to optimise solutions for each project and create lasting value for our clients and the communities we live and work in.

Visit our website to learn more – http://www.thiess.com

Driving a diverse, inclusive and respectful culture

We’re committed to safe, healthy and respectful workplaces. A place where everyone matters always.

We welcome and celebrate the differences and similarities among people including gender, identity, ethnicity, race, heritage, sexual orientation, disability, age, culture, religion, language, appearance, parental status and education.

We believe diverse experiences and perspectives not only make us more innovative, productive and engaged, but are crucial to our success.

If you require assistance to apply for this job because of disability or special needs, please contact us here. No other requests will be acknowledged.

How to apply

This role is an opportunity to take the next step in your career. With our culture of recognition, development, and a stimulating and satisfying work environment, there is no better time to join Thiess.

To apply for this role, please click the ‘Apply’ button or the link below.