Store Supervisor - F&B

Responsibilities

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage store's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events.

Requirement:

• Candidate must possess at least Bachelor's Degree in Business Management, Food & Beverage Services Management or equivalent.
• At least 4 year (s) of working experience as Store Manager.
• Proven food & beverage management experience
• Proven customer service experience
• Guest oriented and service minded.
• Strong leadership, motivational and people skills.
• Extensive food dan beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Understand the inventory scheme well.
• In depth understanding in-store profit and loss (P&L) report, Food hygiene, Health & safety.
• Working knowledge of various computer software programs (MS Office, Store Management software, POS)
• Ability to manage personnel and meet financial targets.