Student Services Officer

Job Descriptions

Student Financial Services:

• Provide prompt respond and service to students related to financial services
• Inform accurate financial info to customer (verbal and written)
• Ensure overall Financial Services to customer comply with valid regulation and procedure
• Verify payment amount value, date, and payment type with current data and payment receipt info
• Receive student’s application for scholarship and collect the request
• Provide info related to tuition payment amount for students on academic leave period and process re-activate student status
• Provide info related to academic leave process to students and required forms 
• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type 
• Sort student payment data receipt according to student ID and payment type. Record and summarize payment data
• Receive, record, and distribute student request for financial service to related area
• Provide and maintain documentation for all transaction and other financial services activities

Student Document Services:

• Receive and prepare all necessary documents required for the Student Services process
• Distribute student documents (e.g. graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)

Student Information Services:

• Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility
• Maintain and update records of customer transactions 
• Prepare and distribute announcements related to Student Services activities
• Update knowledge related to current policy / information that implemented in BINUS University

Student Request Services:

• Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)
• Maintain and update record of documentations related to student request process

Student Registration Services:

• Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)
• Receive and follow up student request related to registration process
• Maintain and update records of all student requests

Stakeholder Inquires Respond :

• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
• Monitor all inquiries using CRM
• Follow up and direct the pending and unresolved inquiries to the related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments

Management Support Activities:

• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement: 

• Minimum Bachelor Degree

Work Exposure/ Experience: 

• Minimum 2 years of working experience

Special Skills/Certification :

• Customer Service Management

• Customer Service
• Communication Skills
• Public Speaking

Based on our belief in God, our passion for education, and our view of a bright future, we are committed to developing the nation and to building a global community through education and technology.

This commitment is reflected in the values of Bina Nusantara, which become the guidance of our actions:

• Striving for excellence.We continuously do our best to achieve high quality results in every aspect of our work.
• Perseverance.We stay calm, focused, never give up, and quickly recover in overcoming challenges.
• Integrity.We are honest, transparent, sincere, and courageous in doing the right thing.
• Respect.We Care for others; we value differences and contributions from every individual
• Innovation.We encourage creative, breakthrough, and sustainable ideas to continuously improve processes in order to achieve better results.
• Teamwork.We believe in the importance of collaborative, effective, and trustful working relationships as one team.