AlamatJob Descriptions
Student Financial Services :
- Provide prompt respond and service to students related to financial services
- Inform accurate financial info to customer (verbal and written)
- Ensure overall Financial Services to customer comply with valid regulation and procedure
- Verify payment amount value, date, and payment type with current data and payment receipt info
- Receive student’s application for scholarship and collect the request
- Provide info related to tuition payment amount for students on academic leave period and process re-activate student status
- Provide info related to academic leave process to students and required forms
- Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
- Sort student payment data receipt according to student ID and payment type. Record and summarize payment data
- Receive, record, and distribute student request for financial service to related area
- Provide and maintain documentation for all transaction and other financial services activities
Student Document Services :
- Receive and prepare all necessary documents required for the Student Services process
- Distribute student documents (e.g. graduation documents, etc.)
- Receive and check document completeness from internship project and final project (soft cover & hard cover)
Student Information Services :
- Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility
- Maintain and update records of customer transactions
- Prepare and distribute announcements related to Student Services activities
- Update knowledge related to current policy / information that implemented in BINUS University
Student Request Services :
- Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)
- Maintain and update record of documentations related to student request process
Student Registration Services :
- Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)
- Receive and follow up student request related to registration process
- Maintain and update records of all student requests
Stakeholder Inquires Respond :
- Respond promptly to students / other stakeholders inquiries through CRM, email, phone or send it directly to related parties
- Monitor all inquiries using CRM
- Follow up and direct the pending and unresolved inquiries to the related parties
- Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Maintain and update record details of inquiries, comments and complaints
- Maintain and update record details of actions taken
- Manage related administration
- Communicate and coordinate with internal departments
Management Support Activities :
- Provide Report to direct Supervisor
- Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
- Perform activities related to Quality Management System
- Perform additional tasks related to key responsibilities as required by Direct Supervisor
Education Requirement :
Minimum Bachelor Degree
Work Exposure / Experience :
Minimum 2 years of working experience
Special Skills / Certification :
- Customer Service Management
