Duties & Functions
- To welcome and register all arriving guests, making sure that all pertinent information is obtained
- Efficiently conduct check in and check out procedures
- Communication with other departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
- Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken • Meet requests regarding guest billing
- Handle cash transactions in accordance with the property’s cash handling policy
- Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
- Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
- Manage and resolve all guest complaints and compliments in a professional and courteous manner
- At least one year of experience as a Front Desk Agent
- Have excellent personal presentation and interpersonal skills
- Display a positive and cheerful demeanor along with a caring personality
- Good problem solving ability
- Fluency in reading, writing and spoken English.
Pay range: $28.73 - $38.31 per hour