Technical Support Engineer

Position Overview:

Join our #IMTeam as a Technical Engineer. In this role, you will play a crucial role in providing technical expertise and support to both internal teams and external customers. Your responsibilities will encompass a wide range of technical activities, from assisting customers with inquiries to conducting product presentations and managing proofs of concept.

Key Responsibilities:

• Conduct Comprehensive Support: Provide essential support to the Sales & Marketing Team by handling technical tasks, including reporting and other technical activities, ensuring the seamless flow of information and resources.
• Conduct Customer Technical Support: Offer top-tier Technical Support to customers, ensuring efficient servicing, maintenance, and troubleshooting of products post-sale.
• Conduct Proofs of Concept and Presentations: Lead the planning, execution, and management of Proofs of Concept (PoC) and product presentations, showcasing the capabilities and value of our offerings to potential clients.
• Provide On-Site Technical Support: Travel to customer locations to provide hands-on support, conduct inspections, repairs, and technical assistance, further solidifying our commitment to customer satisfaction.
• Provide Expert Recommendations: Provide valuable technical assistance and expert recommendations to customers inquiries, helping them make informed decisions based on their unique requirements.
• Provide Client Engagement: Actively participate in meetings with potential clients, gaining insights into their technical and business needs. Ensure all pertinent information is gathered before crafting tailored solutions.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Telecommunication, or Electrical Engineering.
• Proven technical background with 1-3 years of experience in Technical Support or related roles. Fresh graduate who eager to learn are welcome.
• Proficient computer literacy with a strong understanding of software applications and tools.
• Capable of thriving both as an individual contributor and a collaborative team player.
• Exceptional time management skills, coupled with a proactive approach to task prioritization.
• Willingness to travel frequently as part of job responsibilities.
• Fluent English language skills is a plus.
• Aptitude for comprehending complex business processes and problem-solving with strong analytical acumen.
• Skilled at multitasking, efficiently handling multiple subjects and product portfolios.
• Excellent communication and presentation skills, demonstrated in both verbal and written forms.
• Enthusiastic about learning new IoT technologies and IT enterprise solutions, showcasing a passion for staying up-to-date with industry advancements.

If you are ready to leverage your technical expertise, drive, and communication skills as a Technical Engineer, we invite you to join our team. Apply now and become an integral part of our commitment to delivering cutting-edge solutions and exceptional customer experiences.