Tenant Relation Staff (Aeon Mall Sentul City)

Requirement :

1. Bachelors in marketing communication, Public Relations are preferable
2. At least 1 year of working experience in Shopping Mall Business, in handling Tenant Relation
3. Age Maximum 28 years old
4. Preferable have a experience in Shopping mall
5. Having a good knowledge of daily Tenant Relations or any related communication with Tenant
6. Responsibly to support tenant operational to achieve their sales target
7. Can analyze a business problem, responsible for achieve target, and can improve business
8. Able to communicate in English both oral and written
9. Willing to work under pressure with tight deadlines, work with high speed & high accuracy level
10. Applicants must be willing to work in Sentul City – Bogor
11. Willing to commute/mutation/rotation to other Project Mall/Site
12. Applicants must be willing to work in Shift time / Weekend / Public Holiday

Job Description

1. Creating a good impression of mall’s management.  Conduct daily checklist on tenant store condition include checks on physical condition (storefront, store hygiene, tidiness of goods arrangement, store poster promotion, etc) and store activities (store opening/closing hours, stock opname, etc) and operating system to tenant & customers of AEON MALL due to mall’s vision
2. Do daily checklist on tenant store conditions are in accordance with applicable regulations and actively coordinate with the tenant if there an inappropriate
3. Conduct daily checking to all operational area to ensure tenant operational runs smoothly and provide assistance if there is a problem
4. Identify, handling and actively coordinate regarding tenant complaints with Tenant Relation Team & another related department for completion action & improvement
5. Monitor and evaluate the status of completion action regarding tenant complaint, ensure the complaint has been completed
6. Provide daily reports regarding daily operational activity and actively coordinate with colleagues who duty next
7. Provide and handle administration duties on tenant-related such as correspondence, filing, forms, etc to support the smoothness of tenant operational activity and updated sales tenant database
8. Liaise and perform active communication with all internal parties in AEON MALL in order to run smoothly mall activity in order to reach customer satisfaction