AlamatThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitoring planning accuracy during implementation for airfreight and seafreight.
- As a guide for operation to avoid any potential failure.
- As a leader for monitoring staff.
- Ensure the validity of slot planning data.
- Responsive for any changes due to orders fluctuating.
